RightClick 2013

Improving Productivity and Service Outcomes Through Digital Channels

Partnered Events - 1 Oct 2013

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RightClick, back for its 5th year, focused on the theme 'improving productivity and service outcomes through digital channels'. Governments across the country are working in an environment of decreasing revenues and increasing service demand. The demand is driven by both an ageing population and increasing citizen expectations. Information technology offers a means of increasing public service productivity primarily by providing citizens with self-service interfaces. 
 
Effective digital service experiences require careful consideration of design, equity of access, and alignment of organisational capacity. Well designed digital services offer many benefits including improved service experiences, reduced internal costs and improved productivity. 
 
In 2013 RightClick provided insights from across the world and local case studies from organisations who are delivering successful digital services. 

Topics Included

  • User centred design
  • Productivity Improvement
  • Citizen service experience
  • Digital engagement
  • The latest in international e-government
  • Website strategies for effective service outcomes

MC

Rob Delane MIPAA
Director General
Department of Agriculture and Food WA
IPAA WA Councillor

 

 

Presenters

Enabling Citizen Self Service
Catherine Bracy
International Program Manager
Code for America 

Download Catherine's presentation


The Latest in Global Digital Gov
Craig Thomler
Managing Director
Delib Australia and New Zealand

Download Craig's presentation


Delivering an Outstanding Digital Experience
Tracey Gosling
Director of State Government Sector
Australia Post 

Download Tracey's presentation


Building The Better Health App

Simon Blankenstein
Digital Media Manager
Department of Health Victoria
Better Health Channel

Download Simon's presentation

Download Department of Health presentation - extended version

Report It App
Michael Kent
Director Financial and Information Services
City of South Perth

Download Michael's presentation

Check My Crime
Inspector Mike Sparkman
Business Solutions Unit
Western Australia Police 

Download Mike's presentation

Photos 

 

Rob Delane welcomes guests to RigthtClick 2013 Rob Delane welcomes guests to RigthtClick 2013 Catherine Bracy, Code for America talks to guests from Boston, US
Delib Managing Director Craig Thomler delivers social media stats Delib Managing Director Craig Thomler - RightClick 2013 Delib Managing Director Craig Thomler - RightClick 2013
RightClick 2013 RightClick 2013 Inspector Mike Sparkman talks about the 'Check My Crime' app
Inspector Mike Sparkman, WA Police - RightClick 2013 Craig Thomler tests his new social media card game with RightClick guests Craig Thomler tests his new social media card game with RightClick guests
Craig Thomler tests his new social media card game with RightClick guests David Haubenschild & Simon Blankenstein - Department of Health Victoria Tracey Gosling, Director of State Government Sector, Australia Post
Tracey Gosling, Director of State Government Sector, Australia Post Michael Kent, City of South Perth Panel session - Tracey Gosling, Michael Kent and Craig Thomler
Panel session - Tracey Gosling, Michael Kent and Craig Thomler