Terms and Conditions

1. Registrations

Confirmation
Upon receiving your registration, a confirmation email will be sent by the Institute to the email address you have provided the next working day (Monday - Friday) including weekend registrations. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation.

Payment
Your registration is to be paid in full before you attend our Training courses and/or Events. Payment wherever possible must be made by Credit Card. In special circumstances and on request we may accept payment via Electronic Funds Transfer (EFT). A remittance advice to be sent to the Accounts Department at accounts@ipaawa.org.au.

Invoices & Receipts
Every registrant receives a confirmation email with a tax invoice attached. It is the responsibility of the attendee to pass this invoice onto their accounts department. Requests for copies of invoices will incur an administration fee of $16.50.

The confirmation email is a receipt of payment when payment has been received and recorded. It should be kept if required for reimbursement purposes or proof of purchase. Requests for a Receipt will incur an administration fee of $16.50.

Cancellation and refund policy
To receive a full refund notice of cancellation must be received in writing, preferably by email or fax, more than 14 days prior to the course or event delivery date.

  • If you cancel between 8 and 14 days prior, you will receive 50% refund of the course fee, please note that any merchant fees are non refundable.
  • No refund will be given on cancellations received within 7 days of the delivery date.
  • Substitutes are always welcome, please advise us in writing if you are unable to attend and wish to send someone else in your place
  • No shows - you or your organisation is still responsible for full payment of your registration. Unfortunately being unable to attend due to illness/health/personal reasons is still deemed a ‘no show’ and not eligible for a refund. Again we suggest finding a replacement if at all possible.

Transfers
If you wish to transfer to another Training course, this must be done in writing at least 14 days prior to the original course date. Transferring between courses is not possible inside 14 days, however a substitute may be sent in your place. A transfer is not possible for an Event as they are often held only once.

Changes
We reserve the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date (or a refund made available to you for an Event registration). If a suitable date cannot be found for the course, your fee will either be refunded in full or held in credit towards your next course choice depending on your preference. Delete all of the following.

At times the training course content may change to meet the needs of participants on that particular day. However, this will only happen if group objectives have been identified and if the group agrees to amending or changing the content. Any changes are made only in the interest of the participant, ensuring the best possible learning outcomes

Redeeming an IPAA Western Australia Professional Development Voucher
To redeem an Institute voucher and register for a Training course and/or Event, please contact the Registration Officer on (08) 9221 1177 or email info@ipaawa.org.au.

If you are a Member of the Institute you may register for an event or training course online and select the 'pay by invoice' option. Send the invoice and a copy of your PD Voucher to info@ipaawa.org.au.

Professional Development Vouchers are:

  • Not redeemable for cash;
  • Non-transferable;
  • Valid within the current financial year from date of issue;
  • Cannot be used for Event Administration events;
  • Cannot be used in conjunction with any other special offers from IPAA Western Australia; and
  • Cannot be used for IPAA National events and conferences unless otherwise specified.

Membership Referral Reward

Referral must be from a 2011/12 Personal Member of the Institute. The qualified Personal Member who has been nominated on a new Personal Member application form for the 2011/2012 Financial Year will be issued with a $25 CREDIT Voucher which can be redeemed as payment towards any of our Events or Courses delivered in WA only. Exceptions: the WS Lonnie Awards; The Budget Briefing Lunch; other ‘special events’ at the discretion of the Institute. CREDIT is only valid within the 2011/12 financial year; is not transferable; is not redeemable for cash.

Privacy and security
The Institute collects information as required in order to administer and manage registrations for our Training courses and Events. If you do not provide all the relevant information including your email address your registration may not be confirmed.

The Institute is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the Institute handles this information, please contact us on (08) 9221 1177.

Unsubscribe
Once you have provided your registration details for a Training course or Event, your email address may be placed on our email communication database. You can unsubscribe from the Institute’s email communication by clicking ‘unsubscribe’ at the bottom of the email you receive from the Institute. Please remember in order to save paper and help the environment, the majority of our communication with you is via email, and you may miss out on information that is of interest to you by unsubscribing to communication from the Institute.

Training locations
Once you have registered for a Training course, your confirmation email will advise the location of the course. Please note that occasionally courses will be held off-site and participants will be notified well in advance.

Training course times
Full day courses are held from 9:00am - 4:30pm and half day courses are from 9:00am - 12:30pm. Participants will be notified in advance if there are any changes to course times.

Last updated 20 April 2011.

2. Membership

Annual membership fee for an Individual Member or Corporate Member is due in full at the end of each financial year. The following terms and conditions apply to Institute Membership products and services.

Period
The Institute’s membership year follows the financial year cycle from 1 July to 30 June, and you may join at anytime.

Benefits
Membership with the Institute entitles members to certain benefits, privileges and/or offerings. The nature and extent of these benefits are detailed in the current Membership brochure and on the website.

The Institute may alter the benefits, privileges and/or offerings associated with Membership at any time without prior notice to members.

Use of member information
Information provided by Institute members will only be used in accordance with our Privacy Policy.

Failure to pay
Institute membership fees are due by 30 June, so members are financial from 01 July. If a member does not pay their membership fees by the due date, they will cease to be a member and all benefits and privileges will cease.

If an Individual Membership does lapse, the individual must not use the professional post nominal after their name (e.g. MIPAA) or claim to be a member of the Western Australia Institute of Public Administration Australia.

If an individual does not wish to renew their membership, they must notify the Institute by sending a written notice or an email to members@ipaawa.org.au no later than 14 days after the renewal date.

Cancellation/refund policy
The Institute does not provide refunds on membership fees.

Transfer of membership
Institute memberships of any category or type are not transferable.

Changes to membership terms and conditions
The Institute may alter these terms and conditions of membership at any time without prior notice. The Institute will attempt to notify members of any variations but is not liable to do so.

If you have any queries regarding any of the above terms and conditions of membership please don’t hesitate to contact the Institute on (08) 9221 1177.

3. Event Administration

Event Administration events are not a part of the IPAA WA seminar or training course program. IPAA WA has been contracted to manage the logistics of this seminar only. Therefore, the opinions expressed by speakers and participants do not necessarily reflect the viewpoint of IPAA WA. The mention of an organization name, product, or service in the seminar should not be construed as an endorsement, nor is the failure to include an organisation name, product, or service to be construed as disapproval. IPAA WA and its officers, Council members and employees assume no responsibility for consequences resulting from the use of the information herein, or in any respect for the content of such information, including, but not limited to, errors or omissions, the accuracy or reasonableness of factual or scientific assumptions, studies or conclusions, ownership of copyright or other intellectual property rights, damages incurred if material infects or contaminates a user's system or information, and the violation of property, privacy or personal rights of others.

Last updated 19 March 2012.